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HELP / FAQs

Overview

Contact Us

Thank you for visiting SimplyMedical.com. We appreciate your business. If, at any time, you have questions or any challenges using our website, please contact our Care Center Monday-Friday 8am-5pm EST at 1-855-374-6759 or, send us an email.

Frequently Asked Questions

  • Where is my order?
    After your order has shipped, you can track your packages on SimplyMedical.com. Within your account, find your order details, which will contain your order status and your tracking number.
     
    Simply click on your tracking number and you’ll be able to see exactly where your package is:
     
    * Click on My Account
    * Click on Order History
    * Within order history, you can see the status of your orders
    * Track your package
    * See any prior orders you have placed with Simply Medical
     
  • How much does shipping cost?
    SimplyMedical.com ships within the continental United States via UPS. All orders over $50.00 will receive free shipping. All orders under $50.00, will be charged a $7.00 flat shipping rate.
     
  • Can I send orders to different locations?
    Yes, you can store multiple shipping addresses in My Account Profile so that you can place orders and ship items to multiple locations.
     
  • Do you have any buying guides or additional information about your products?
    At SimplyMedical.com, we want to help make the purchasing process easier. We will be constantly generating and updating our content centers and buying guides throughout the website. At most product categories, you'll find a learning center, with helpful, basic information about our products and links to other websites to learn more. If you have any suggestions or feedback, we would love to hear it - please call us at 1-855-374-6759 or send us an email.