Skip to content Skip to navigation menu

Privacy Policy

Last Updated: September 14, 2015

This Privacy Policy describes our collection and processing of information we collect about you and your choices with respect to your information on our website (the “Site”). By accessing and using the Site, or otherwise placing an order via the Site, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Policy.

Access to the Site

This Site is offered and available to users who are 18 years of age or older and reside in the continental United States. This Site is not directed toward minors under 18 years of age and Simply Medical does not knowingly collect or use information from minors under 18 through the Site. If you are located outside of the United States, information we collect will be transferred to the United States. By using the Site, accessing the Site or providing your information to the Site, you consent to this transfer. By using this Site, you represent and warrant that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements. IF YOU DO NOT AGREE TO THIS POLICY OR ARE NOT LEGALLY ABLE TO AGREE TO BE BOUND BY THIS POLICY, YOU ARE NOT AUTHORIZED TO USE THE SITE.

Modifications to this Privacy Policy

We may change this Privacy Policy at any time and will provide notice to you of such changes. Notice of such changes will be posted on the Site or will otherwise be provided to you. All such changes are effective immediately upon notice. Your use of the Site following such notice constitutes your continuing agreement to be bound by this Privacy Policy as amended.

What Information Do We Collect, and How Do We Use It?

  • Personally Identifiable Information

    We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, establishment of account and placement of orders. This information may include your name, address, telephone number, email addresses, and credit card number (together, "Collected Information"). We will use this information to process your order, communicate with you in connection with that order and otherwise provide you with information and communications that you request or that we believe are relevant and may be of interest to you.

    If you choose to provide your wireless phone number or other telephone number to us as part of the Collected Information, you expressly consent to receiving telephone calls – either in person or automated -- from us at this telephone number.

    When you provide your email address to us, we will send you marketing communications regarding products, specials and sales that we believe may be useful or relevant to you. You may opt out of receiving such marketing communications from us at any time by following the directions provided within the email communication to “Unsubscribe.”

    In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us improve the Site and the online content, materials, and services that we make available on the Site, and to respond more effectively to current and future inquiries.

  • IP Addresses and Related Data

    As with many other websites, the web servers used to operate the Site may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and our Site. For security reasons and to confirm the integrity of the Site, we may combine components of these data with Collected Information, which may identify you. Unless otherwise described in this Privacy Policy or our Terms of Use, such identifying information will be used solely for our business purposes. In addition, the information we collect may reveal such things as the Internet protocol ("IP") address assigned to your computer, specific pages that you accessed on the Site or prior to visiting the Site, and the length of time you spent at the Site. We may use this information to help administer the Site and the servers that provide the Site, generate statistical information, monitor and analyze Site traffic and usage patterns, and improve the Site's content and content delivery, including any online content, materials, and services that we describe or make available on the Site.

  • Cookies

    In addition, our Site may send one or more "cookies" to your computer to improve the utility of the Site by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that you may not be able to access the full functionality of our Site if cookies are disabled on your browser.

    The use of cookies by our affiliates and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our affiliates and service providers may use session ID cookies to make it easier for you to navigate our site, in order for you to find services available in your area, and facilitate our marketing efforts.

  • Web Beacons and Pixel Tags

    We may also use web beacons and pixel tags. Web beacons (also called single pixel gifs or web bugs) are Internet tools, such as transparent images on the Site or in e-mails that we may send you, that help us to determine, for instance, whether a page has been viewed or an e-mail opened. For example, when you ask us to send you information, we may use web beacons to determine how many of the e-mails we sent were actually opened. A pixel tag is a type of web beacon embedded in an image on the Site. In general, any electronic image viewed as part of a web page, including a banner ad, may contain a pixel tag.

  • Widgets

    Our Site may include widgets and embedded video players. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

  • Analytics

    Like many websites, we use Google Analytics to collect information about your use of our Site. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address. Google may also set cookies or read preexisting cookies. This information is stored on Google´s servers. Google uses this information to provide us with reports about traffic to our Site and your visit to our Site (such as the domain from which you access the Internet, the web address of the website from which you linked to our Site, the time and date of your visit to the web pages that you view and click through). We will use this data to improve our Site structure and content.

    Google may also use this data in accordance with their Privacy Policy which can be found at For more detailed information on how Google uses your data through our Site, please visit

    You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the Google Analytics browser add-on made available there.

  • Retargeting and Remarketing

    We have also enabled additional Google Analytics Advertising Features: Google Display Network Impression Reporting and Remarketing with Google Analytics. The Google Display Network Impression Reporting uses the Google Analytics cookie to track our ad impressions and your interactions with those impressions, including the effectiveness of those ads, which generates reports for us to help us analyze our advertisements. Remarketing with Google Analytics uses the Google Analytics cookie to serve advertisements to you across the Internet based on your visit to our Site.

    We also use the Google AdWords service to serve ads on our behalf across the Internet and sometimes on this Site. Google uses cookies (or other similar identifiers) to collect anonymous information about your visits to our Site and your interaction with our products and services to generate targeted advertisements to you on other sites that you visit across the Internet.

    If you do not want Google to collect and use this information, you may visit the Google Ad Settings page ( or you can also visit the website http:/// to change your consumer preferences with respect to certain online ads and to obtain further information about third party ad networks and online behavioral advertising. You may also opt-out of our use of Google Analytics as described above. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks.

Additional Data Collection

We may monitor and record activity on this Site and may investigate any complaint or reported violation of our policies.

Do Not Track

We will automatically collect cookies and other non-personally identifying information when you visit this Site. Due to this automatic collection, we do not currently honor do not track requests.

Additional Uses of Your Information

In addition to the uses described above or in our Terms of Use, we may use the information that we collect from or about you to analyze and improve the content, materials and services that we make available on the Site, to notify you of changes made to the Site, to evaluate user needs and customize the Site content delivered to you according to those needs, to send you promotional materials, and for other legitimate and lawful business purposes.

If you contact us for support or assistance, or otherwise request information or place an order, we may use information about you or your system that you provide or that we collect for purposes such as fulfilling your request for products or services and verifying whether your system meets the minimum requirements needed to use the Site and our various services.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

With Whom Do We Share the Information We Collect?

  • Vendors

    We do not sell, rent or loan any of your personally identifiable information to any third party. We may share Collected Information with our affiliates and authorized agents to provide the Site and related services to you. These third parties consist of our third party website vendors, our marketing vendors, our email vendors, our payment processors and our fulfillment, shipment and distribution affiliates. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.

  • Manufacturers

    We may also share anonymous aggregate data with third party product manufacturers for our marketing purposes with respect to the Site and the consumer market for the Site.

  • Affiliate Marketing Programs

    We participate in one or more marketing affiliate programs and may share your Collected Information with our third party marketing affiliates as required for the operation of such affiliate programs.

  • Corporate Transactions

    If all or part of Simply Medical is sold, merged, reorganized, or otherwise transferred to another entity, we reserve the right to access, transfer, and disclose Collected Information to such entity as part of that transaction. Any acquiring entity will continue to be bound by this Privacy Policy.

  • Legal Authorities

    We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms of Use, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

    We may store Collected Information in the United States, or we may transfer it to other countries.

What Choices Do You Have?

When corresponding or communicating with Simply Medical, you choose whether to correspond or communicate and you choose what information to supply. Please take care to share only such information as is needed or that you believe is appropriate.

You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy. You may also opt out of certain data uses as otherwise described in this Privacy Policy.

How Do We Protect Information Collected About You?

Simply Medical maintains certain commercially reasonable security measures to protect Collected Information, both during transmission and once we receive it. When you enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). However, the storage and communication of Collected Information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Site, is or will be totally secure. If you become aware of any breach of Site security, this Privacy Policy, or the Terms of Use, please notify us immediately.

Access to Your Personal Information

If you wish to have access to your personal information in our records, please contact our Customer Service Department with your request at 1-855-374-6759. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information.

  • Contact Us

    Simply Medical LLC
    9954 Mayland Drive, Suite 5002
    Richmond, VA 23233